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Refund Policy

Refund Policy for PowerAI Tools by BrainGrid Digital

Last Updated: 04-01-2025

At BrainGrid Digital, we strive to provide our users with the best possible experience when using PowerAI Tools ("Service," "Platform," or "App"). We understand that sometimes things may not go as planned, and you may need to request a refund. This Refund Policy outlines the terms and conditions under which refunds are issued. By using our Service, you agree to this Refund Policy.

1. General Refund Policy

All payments made for PowerAI Tools are non-refundable unless otherwise stated in this policy. This includes subscription fees, one-time purchases, and any additional services or features. By purchasing or subscribing to our Service, you acknowledge and agree to this policy.

2. Subscription Plans

2.1. Monthly/Annual Subscriptions

  • Subscription fees are billed in advance on a recurring basis (monthly or annually).

  • If you cancel your subscription, you will continue to have access to the Service until the end of the current billing cycle.

  • No refunds will be provided for unused portions of the subscription.

2.2. Cancellation

  • You may cancel your subscription at any time through your account settings.

  • Cancellation will take effect at the end of the current billing cycle, and no further charges will be applied thereafter.

  • If you forget to cancel your subscription and have not used any services during the current billing cycle, you may be eligible for a refund. To request a refund, you must submit your request within 10 days of the billing date to support@braingriddigital.com.

    • Your full name

    • Email address associated with your account

    • Date of purchase

    • Reason for the refund request

    • NOTE: if the services or features were used then there will be no refund provided for the current billing cycle.

3. One-Time Purchases

  • One-time purchases, such as lifetime access or additional features, is some scenarios like if the user did not use any of the services or features and request for refund within 7 days of purchase.

  • Refund Eligibility: A refund for a one-time purchase will only be initiated if the user has not used any services or features associated with the purchase.

  • Refund Request: The refund request must be made in writing via email to support@poweraitools.net within 7 days of the purchase date. The email must include:

    • Your full name

    • Email address associated with your account

    • Date of purchase

    • Reason for the refund request

    • NOTE: if the services or features were used then there will be no refund provided.

  • Approval Process: Refund requests will be reviewed within 5-7 business days. If approved, the refund will be processed using the original payment method.

4. Exceptions

Refunds may be considered under the following circumstances:

  • Technical Issues: If you experience a technical issue that prevents you from using the Service, and our support team is unable to resolve the issue within a reasonable time frame, you may be eligible for a refund.

  • Duplicate Charges: If you are accidentally charged more than once for the same service, we will refund the duplicate charges upon verification.

  • Unauthorized Transactions: If your payment method is used without your authorization, please contact us immediately. We will investigate and issue a refund if the claim is valid.

5. How to Request a Refund

To request a refund, please contact our support team at support@poweraitools.net with the following information:

  • Your full name

  • Email address associated with your account

  • Date of purchase

  • Reason for the refund request

  • Any supporting documentation (e.g., screenshots, error messages)

We will review your request and respond within 5-7 business days.

6. Refund Processing

If your refund request is approved, the refund will be processed using the original payment method. Please note that it may take 7-10 business days for the refund to appear in your account, depending on your payment provider.

7. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on this page. Your continued use of the Service after any changes constitutes your acceptance of the revised Refund Policy.

8. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at:

Email: support@poweraitools.net

Address: 501/A, Dayanand Marg, Jheel Khuranja, Delhi 110051

Phone: +91 8920 93082

By using PowerAI Tools, you acknowledge that you have read, understood, and agree to this Refund Policy. Thank you for choosing BrainGrid Digital for your content creation needs!